Privacy Policy
Last updated June 2026
This policy explains how Faldu Family Holdings Limited collects, uses and protects personal data when you contact us or use our website.
Who we are
Faldu Family Holdings Limited (company number 15475892) is the data controller responsible for your personal data. Our registered office is Suite 4, STANTA Business Centre, 3 Soothouse Spring, St Albans, Hertfordshire, AL3 6PF. In this policy, the words we, us and our refer to Faldu Family Holdings Limited.
The information we collect
We collect the information you choose to give us, and a small amount of technical information needed to run the website.
- Information you give us through our contact form, including your full name and email address, and where you provide them, your telephone number, organisation, the nature of your enquiry and the content of your message.
- Limited technical information collected automatically, such as IP address and browser type, where security or analytics tools are in use.
How we use your information
We use your information to respond to and manage your enquiry, and to keep our website secure and working properly. Our lawful bases for this are our legitimate interests in responding to approaches made to us and in protecting our website, and your consent where you have given it. We do not use your information for marketing without your consent, and we do not sell it.
Sharing your information
We do not sell or rent your personal data. We may share it with trusted providers who help us operate, such as our website host and the service that processes contact form submissions and delivers them to us by email. These providers act on our instructions. We may also disclose information where we are required to do so by law.
Cookies
Our website uses only the essential cookies needed for it to function. If we introduce analytics or other non essential cookies in future, we will update this policy and seek your consent where required.
How long we keep your information
We keep enquiry information only for as long as we need it to deal with your enquiry and for a reasonable period afterwards, and then we delete it.
Your rights
Under UK data protection law you have the right to access your personal data, to have it corrected or deleted, to restrict or object to our use of it, and to data portability. To exercise any of these rights, please contact us through our contact page.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Where our providers process data outside the UK, we take steps to ensure it remains protected by appropriate safeguards.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page.
Contact and complaints
If you have any questions about this policy or how we handle your data, please contact us through our contact page. You also have the right to complain to the Information Commissioner’s Office, the UK regulator, at ico.org.uk.